Support
We're here to help
If you need help with your account, a booking, a payment, identity verification, or anything else — reach out and we'll get back to you as soon as possible.
Contact Us
Business Hours
| Day | Hours (Iraq time, GMT+3) |
|---|
| Sunday – Thursday | 9:00 AM – 6:00 PM |
| Friday | 10:00 AM – 2:00 PM |
| Saturday | Closed |
We aim to respond to all inquiries within 24 hours during business days. Urgent matters (account security, active booking issues) are prioritized.
What We Can Help With
- Bookings — questions about your reservation, check-in/check-out, pricing
- Payments — payment issues, refund requests, payout questions for hosts
- Identity Verification — status of your verification, rejected documents, re-submission
- Account — login issues, profile changes, account deletion
- Property Listings — listing approval, editing your property, availability management
- Safety — reporting a user, reporting a listing, safety concerns
- Technical Issues — app bugs, crashes, feature requests
Tip: When contacting us, include your registered email address and a description of the issue. For booking-related questions, include your Booking ID (found in the booking detail screen).