Delete Your Account & Data
Last updated: June 2026
You can delete your Sheda account at any time. When you do, all of your personal data is permanently removed from our systems.
How to delete your account
Option 1: In the app (recommended)
- Open the Sheda app.
- Go to your Profile tab.
- Scroll down and tap "Delete account".
- Confirm the deletion in the alert dialog.
Your account and all associated data will be deleted immediately.
Option 2: Contact us
If you cannot access the app, send a request to us via WhatsApp at +964 750 709 8669 from the phone number or email associated with your account. We will process the deletion within 48 hours and confirm via WhatsApp.
What data is deleted
When you delete your account, we permanently remove:
- Profile information — name, email, phone number, city, avatar.
- Identity verification documents — ID photos and selfies stored in our private storage.
- Bookings — all your booking history (as guest or host).
- Reviews — any reviews you have written.
- Messages — all chat messages you have sent.
- Favorites — your saved/favorited properties.
- Notifications — all notification records.
- Properties — if you are a host, your property listings and their associated media.
- Authentication credentials — your login is permanently removed.
This action is permanent and cannot be undone. Once your account is deleted, we cannot recover any of your data. If you want to use Sheda again, you will need to create a new account.
Data we may retain
We may retain limited, anonymized financial records (transaction amounts and reference IDs without personal identifiers) as required by Iraqi financial reporting laws and for audit purposes. These records cannot be linked back to you after account deletion.
Questions?
Contact us on WhatsApp at +964 750 709 8669.